Es-net Microsoft MCP/ MCSA/MCSE Training, Birkenhead,Wirral, Merseyside

Microsoft Certified Desktop Support Technician (MCDST)

Overview:
The MCDST credential is an important baseline for IT professionals who use excellent customer services to educate users, as well as solve hardware or software operation and application problems on the desktop or client side based on the Microsoft Windows desktop operating system.

Learn To:
You will learn to troubleshoot and support end user desktop environments on Microsoft XP/2003 platforms. Our comprehensive learning package will provide you with the skills that will get you certified as an MCDST.

Objectives:

• Manage and Troubleshoot Access to Resources
• Configure and Troubleshoot Hardware Devices and Drivers
• Configure and Troubleshoot the Desktop and User Environments
• Troubleshoot Network Protocols and Services
• Configure and Troubleshoot Applications
• Resolve Issues Related to usability
• Resolve Issues Related to Application Customization
• Configure and Troubleshoot Connectivity for Applications
• Configure Application Security

This will prepare you for the following exam(s):-
Our MCSE course covers all subjects required for the MCDST syllabus. For more information about the contents of the exams and courses, please select the relevant exams below:

70-271: Maintaining and Troubleshooting Microsoft Windows XP for Desktop Support Technicians
70-272: Maintaining and Troubleshooting applications on a Microsoft Windows XP Platform for Desktop Support Technicians

Prerequisites None

Duration 10 Days *(Based on "boot camp style" delivery. Total course duration will normally be significantly longer)

Course ID A201

Delivery By arrangement, flexible, bespoke. Our course blends a structured study programme with self paced learning and opportunities for hands-on practice, both before and during class.

Availability Tutor Led/CBT/Blended Learning

Call 08702 417 032 for more information, course details and to reserve your place